PMS FAQs

Here is some general text for a topic. Replace this with your own content.

ClosedI am unable to login

The PMS is accessed via a web browser at:

https://admin.salonsuitesolutions.com/

Your username is the e-mail address you provided when you signed up for a property management account, or the e-mail address that was used to create your login by your property manager.

To reset your password please use the 'Forgot password?' link on the login page.

ClosedIs the note field for the owners or the tenants?

Within the PMS the note field is for the owners use. The tenant is unable to see information entered into this field. Tenants have their own note taking capability via the mobile app.

ClosedHow do I create a cash or check transaction?

A cash or check transaction must be assigned to an open tenant invoice. Use the Tenants menu link on the left to view the specific tenant. Click the Transactions tab and use the Add Transaction button to record a payment. Please see the Transactions section of the help system for more information.

ClosedCreate Invoice First

An invoice must exist before a payment can be applied.

  1. Click Add Transaction
  2. Select Invoice from the Type drop down
  3. Select ACH or Manual from the Payment Method drop down. ACH will automatically draft the amount due on the due date. Manual requires the tenant to make the payment.
  4. Enter a description, example "Weekly Rent". The description field is used on the Transactions page to identify each transaction.
  5. Add as many line items as required for this invoice. Use the + Add Line Item link to add more lines.
    1. The Description field for each line item is displayed to the Tenant on the invoice. Example "Week Ending 12/23/16".
    2. Select a Category. This is used for reporting purposes.
    3. Check the box if this line item is taxable.
    4. Enter an Amount.
  6. Click the Add Transaction button to save the invoice.

The tenant receives an alert within the mobile app that an invoice has been issued.

ClosedApply a Payment

Once an invoice has been created a payment can be applied.

  1. Click Add Transaction
  2. Select Payment from the Type drop down
  3.